We offer spare parts to customers who live in the United States. For customers living outside the USA who are looking a spare part for our game, we are happy to refer to our distributor in your country. Please call us at 703-549-4999 for information about how to contact your local distributor.
There is a $2.50 charge to replace the first piece. For more than one replacement piece, there is a $0.50 charge per additional piece up to 5 pieces. No more than 5 replacement pieces will be issued per customer.
For teachers, the limit of 5 pieces does not apply for replacement pieces sent to a school address.
Copies of instruction booklets, solutions and up to five challenge cards can be sent free of charge. If more than five cards are needed, you may purchase a replacement card deck for a $5.00 charge.
To order replacement pieces, instructions, cards or solutions, please mail a check (U.S. dollars only) made out to ThinkFun Inc. Please also provide a very specific description of the missing pieces and the puzzle from which they come, and mail your request to:
ThinkFun Replacement Pieces
1321 Cameron Street
Alexandria, VA 22314
For assistance, please contact support@thinkfun.com.
Thank you for being a ThinkFun customer!